"Good manners show care and consideration—qualities that not only create a favourable first impression but also help you establish good relationships. Above all, good manners convey respect and allow you to command it from others. Think of good manners or etiquette as a two-way street. Good manners are all about attitude, and your attitude towards others is as important as your training, experience, knowledge, and technical abilities. Far too many fail to realise that beyond one’s credentials, employers are apt to select those whom they believe will be the ideal long-term fit for their business family."
http://sorted-pa.com/becoming-private-personal-assistant-good-manners-must/
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